Samsung Germany Customer Tickets

What Happened

In March 2025, data from Samsung Germany was compromised in a data breach of their logistics provider, Spectos. Allegedly due to credentials being obtained by malware running on a Spectos employee's machine, the breach included 216k unique email addresses along with names, physical addresses, items purchased from Samsung Germany and related support tickets and shipping tracking numbers.

Compromised Data

Email addresses
Names
Physical addresses
Purchases
Salutations
Shipment tracking numbers
Support tickets

Recommended Actions

Monitor for Suspicious Activity

Watch for unusual login attempts, spam and phishing emails.

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Breach Overview

  • Affected Accounts:

    216.3 thousand

  • Breach Occurred:

    March 2025

  • Added to HIBP:

    13 Apr 2025

Recommended Actions

Change Your Password

If you haven't changed your Samsung Germany Customer Tickets password since 2025, do so immediately.

Enable Two-Factor Authentication

Add an extra layer of security to your account.

Check Other Accounts

If you used the same password elsewhere, change those too.

Monitor for Suspicious Activity

Watch for unusual login attempts or messages from your account.

1Password

Use 1Password to generate and store strong, unique passwords for all your accounts.

Try 1Password